Mobile app
App Support
Help with the ARKHIVE mobile app for iPhone and Android, by ARKHIVE Technologies Ltd. Send us a message below, or find answers to common questions.
Send us a message
01About the app
ARKHIVE is an app for discovering art and creative projects in film, music, fashion and more. You can browse collections, read about each project and the artists behind it, and save the ones you like.
02Getting started
Download ARKHIVE from the App Store or Google Play and start browsing. No account is needed to explore collections and artists.
To save favourites and manage a profile, create a free account: open the Profile tab, tap Register, and enter your email address and a password. We send a verification code to your email; enter it in the app to finish. Already have an account? Tap Login instead.
03Signing in and passwords
Forgot your password?
- Open the Profile tab, tap Login, then tap Forgot Password?
- Enter the email address on your account. We email you a code.
- Enter the code in the app, then choose a new password.
No code? Check your spam or junk folder, or ask the app to send the code again.
Change your password
Sign in and go to Profile > Change Password. We email you a code to confirm the change.
Sign out
Go to Profile and tap Sign Out.
04Your profile
Sign in and go to Profile > Basic Profile Details to add or change your name, phone number, country and profile picture. These details are optional. To choose a profile picture, you pick a photo in your phone’s photo picker, and the app uploads only that photo.
05Favourites
Open a collection and tap Add to Favourites. Your saved collections appear in the star tab at the bottom of the screen. Tap the star again to remove one. You need to be signed in to save favourites.
06Is the app free?
Yes. ARKHIVE is free to use, with no in-app purchases or subscriptions.
07Privacy and your data
Our App Privacy Policy explains what the app collects, why, and your rights. You can also read it in the app under Profile > Our Policies.
08Delete your account
- In the app: sign in, go to Profile > Delete Account, and enter your password to confirm. Your account and its data are removed straight away, and backups are cleared within 90 days.
- By email: email support@arkv.io with the subject “Account deletion” from the email address on the account, for example if you no longer have the app, can’t sign in, or have a creator account. We complete the request within 30 days.
Not signed in? Tapping Profile > Delete Account opens this email for you.
What is deleted, and what the law requires us to keep, is set out in How to delete your ARKHIVE account.